|+| 1. Where can I download the Soleus GO! App?
|+| 2. Why is my GO! not counting steps?
- Check to see if your GO! is on Sleep Mode. You can do this by pressing S1 button. If you see
next to the time your GO! is in sleep mode. If your GO! is on sleep mode it will not count your steps. You can turn off your Sleep Mode by pressing the S2 button from the OFF screen until SLEEP is on the display. Next press and hold S2 and wait until “HOLD STOP” stops blinking and release the button to stop your sleep activity.
- If your go is not in sleep mode and still counting steps please try resetting note this will cause you to lose information stored on can do by holding down s1 s2 simultaneously for seconds until see reset the display then let re-setup check step counter.
|+| 3. Does my GO! need to be in exercise mode to count steps?
No, your GO! will count steps during your daily activities as long as it is not in sleep mode. Exercise mode is best used for exercising such as running or walking.
|+| 4. How does my GO! calculate my sleep?
Your GO! calculates your deep and light sleep by your amount of movement when sleeping.
|+| 5. Can I shower in my GO! ?
It is not recommended to shower in your GO! If your GO! does come in contact with water/sweat we recommend wiping it down after to keep the GO! in good condition.
|+| 6. Why is the weather feature on my GO! not updating?
Your GO! receives the weather through your Yahoo! on your phone. While you do not need to have the Yahoo! App you do need to make sure your phone has internet capabilities. If you have your phone set to only access the internet when connected to WIFI then the weather on your GO! will only update when you are connected to WIFI. Please check the settings on your phone. The weather is not a live stream therefore it will only update each time you SYNC your Go! to your phone.
|+| 7. Why do my messages not appear on the display of my GO! ?
If you have your message application open on your phone it will assume that you are viewing your messages on your phone and not push them to your GO! Make sure to close out of your message application when you would like to receive your notifications pushed to your GO!
Check your setting on your GO! app under “PHONE ALERT” set your start and end times for when you would like your GO! to alert you of incoming messages and calls. For example: if your start time is 10:00 am and your end time is 5:00pm then you will only receive alerts on your GO! from 10:00 to 5:00pm. Remember to press DONE after updating your settings to change them on your GO!
|+| 8. Can I sync my Soleus GO! with my computer?
No. The Soleus GO! is only compatible with Soleus GO! app which currently can only be downloaded on smartphones and tablets. Please see below for compatibility chart.
|+| 9. Is my phone/tablet compatible with the Soleus GO! app and my GO! Tracker?
Soleus GO! App Phone/Tablet Compatibility
|+| 10. I am having problems getting my Soleus GO! to turn on what should I do?
If your GO! will not turn on please, first try charging your GO! according to the guide below. It could take up to 8 hours for your GO! to full charge.
If your GO! will still not turn on please, try resting your GO! by holding down both buttons at the same time for 5-6 seconds until it starts to reset.
If your GO! will still not turn on please contact us so we can help you resolve the issue quickly.
|+| 11. How do I connect my charger to my Soleus GO! ?
|+| 12. I've lost my charger where can I get a new charger for my Soleus GO!?
[Lost your charger?
Order a new one here]
Soleus GO! App Phone/Tablet Compatibility
Order a new one